Guest relations lead
Olena Koval
8 years in hospitality
Olena keeps guest communication clear from the first reservation request through the final service details.
Olena works across reservations, guest follow-up, and event coordination so every visit has a clear point of contact before service begins.
She helps the team balance practical floor planning with personal hospitality, especially for celebrations, group dinners, and guests with timing or dietary notes.
Her profile reflects the business standard for warm communication that stays precise, responsive, and useful.